Welcome to the new online layby solution

That depends on which payment method you choose:

• If you're using LayUp's standard layby plan, your order will be shipped to you after your final payment is made. Just like a traditional layby, you pay your order off interest-free over time. Once your last payment is complete, we get your order ready for dispatch. It's a great way to manage your budget without the pressure of upfront costs.
• If you choose PayPal – Pay in 4 we begin the shipping process right away, just like a traditional online purchase. PayPal pays us upfront, and you pay PayPal back over four interest-free instalments across six weeks. It's a handy option if you want to split your payment but still need your order quickly.

So, whether you prefer to pay over time and receive your item later, or want it shipped now and pay it off in four easy chunks, LayUp gives you the flexibility to choose what works best for you!

Yes, absolutely! You can set up as many layby orders as you like at the same time, as long as you're able to keep up with the payments. A lot of our customers use multiple laybys for different family members or upcoming events like holidays and gift-giving.

Just be mindful of your total commitments so it stays stress-free and manageable.

Yes! Life happens, and we want to make things flexible.

You can adjust your payment schedule online through your account or reach out to Customer Service for help. You can increase or decrease your payment amount or change payment frequency.

You can update or swap items up to 4 times during your layby period. Just contact us to make the changes.

Please note:

• We can't make changes if there are less than 4 weeks left in your plan.
• If you request more than 4 changes, there may be a small admin fee.

Yes!

• LayUp layby plans: You can make extra payments anytime by emailing our team with your order number, the amount, and your preferred payment date. Extra payments are limited to $499 per transaction, and laybys must run for at least 4 weeks.
• PayPal – Pay in 4: If you are using this option, you can pay early or manage your schedule directly through your PayPal account.

If the product you ordered is cheaper on our site when it ships, you will receive a Future Price Guarantee voucher for the difference.

• The voucher is sent after your item is dispatched
• Please note the terms of use and expiry date

Yes, you can cancel your order any time before your second-last payment. To cancel, just email our Customer Service team with your order number and let us know.

• If you cancel within 21 days of placing your order, there's no cancellation fee.
• If you cancel after 21 days, a Cancellation Fee will apply. Find more specifics about this in our Terms and Conditions

If you haven't paid as much as the fee, don't worry—we won't ask you to pay more. You'll just forfeit what you've already paid.